Contact Us

The specific contact details below let you quickly make contact with the right part of our team.


If you are abroad in need of emergency help:
Medicare Travel Insurance - contact your Private Medical Insurer
All other Travel Insurance products - call AIG on +44 (0) 1273 456 683

If you need to make a claim, please refer to your policy document for claims procedures. 

AIG Claims Service
OSG Travel Claims
Merrion Hall, Strand Road, Dublin 4
Phone: (01) 261 1540

If you are at all uncertain how to claim, please give us a call on free phone 1800 200 277 from (09:00 to 19:00 weekdays)
Customer Service


By E-mail

By Phone
(from 09:00 to 19:00 on weekdays)
Freephone 1800 200 277

By Writing
Customer Services,
AIG Europe Limited,
30 North Wall Quay,
Dublin 1.

Feedback  If you feel we have done something well or that we could do better, we welcome your feedback.

If you want to make a formal complaint, we operate a Comprehensive Complaints Procedure.

You can always call our Customer Service team who will help you direct your enquiry.

Make a claim

Make a claim

We have tried to make claiming as simple as possible for you.

The reason you need to make a claim will determine the kind of information we need from you.

It is important you complete the right claims form in full.

We recommend you contact us if you need any help or guidance on which form(s) to use or how to complete them.

It is important for you and us that we can assess every claim fairly and swiftly. By completing your form in full and supplying all the original supporting documents, you help to ensure that there are no unnecessary delays.


There are several reasons you may need to claim under your policy; below are the most common ones.
Click on the link(s) to download the relevant claim form(s).

I want to claim for:

If you need to make a claim under the Winter Sports, Legal Expenses, Personal Liability, or Hijack section of your policy, please contact us on the numbers below.

If you are at all uncertain how to claim, or which form to use, please give us a call on Free phone 1800 200 277 or if calling from abroad +44 1273 456 683.