Complaints
In the event, that you are not happy with any aspect of our service we will aim to resolve the issue as quickly as possible. Please follow the guidelines below:
Your right to take legal action is not affected by following any of the below procedures.
European Commission's Online Dispute Resolution Platform
If you wish to complain about an insurance policy purchased online you may be able to use the European Commission's Online Dispute Resolution platform, which can be found at the following address: http://ec.europa.eu/consumers/odr/"
Making a complaint
If you have any complaint about this contract you should contact:
The Personal Lines Manager
AIG Europe Limited
30 North Wall Quay
Dublin 1
E-mail: personallinesireland@aig.com
If the complaint is still not resolved to your satisfaction, you may contact:
The Customer Complaints Officer
AIG Europe Limited
30 North Wall Quay
Dublin 1
E-mail: CustomerComplaints.ie@aig.com
Insurance Ireland
Insurance Centre
5 Harbourmaster Place
IFSC
Dublin 1
D01 E7E8
Phone: 01- 6761820
Fax: 01- 6761943
E-mail: fed@iif.ie
The Financial Services Ombudsman's Bureau
3rd. Floor
Lincoln House
Lincoln Place
Dublin 2
Lo Call: 1890 - 882090
Phone: 01 - 6620899
Fax: 01 - 6620890
E-mail: enquiries@financialombudsman.ie
Website: https://financialombudsman.ie/