Complaints

In the event, that you are not happy with any aspect of our service we will aim to resolve the issue as quickly as possible. Please follow the guidelines below: 
Your right to take legal action is not affected by following any of the below procedures.

European Commission's Online Dispute Resolution Platform

If you wish to complain about an insurance policy purchased online you may be able to use the European Commission's Online Dispute Resolution platform, which can be found at the following address: http://ec.europa.eu/consumers/odr/"

Making a complaint

   

If you have any complaint about this contract you should contact:

The Personal Lines Manager 
AIG Europe Limited 
30 North Wall Quay 
Dublin 1 
E-mail: personallinesireland@aig.com
 

If the complaint is still not resolved to your satisfaction, you may contact: 

The Customer Complaints Officer 
AIG Europe Limited 
30 North Wall Quay 
Dublin 1 
E-mail: CustomerComplaints.ie@aig.com

Insurance Ireland

Insurance Centre 
5 Harbourmaster Place 
IFSC 
Dublin 1 
D01 E7E8 
Phone: 01- 6761820 
Fax: 01- 6761943 
E-mail: fed@iif.ie


The Financial Services Ombudsman's Bureau
 

3rd. Floor 
Lincoln House 
Lincoln Place 
Dublin 2 

Lo Call: 1890 - 882090 
Phone: 01 - 6620899 
Fax: 01 - 6620890 
E-mail: enquiries@financialombudsman.ie 

Website: https://financialombudsman.ie/